Effective Date: July 23, 2026
Houston Housing Partnership LLC, doing business as HOPE Benefits (“HOPE Benefits,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, enroll in HOPE Benefits, communicate with us, or request assistance from participating service providers.
We may collect information that you voluntarily provide, including:
Name
Email address
Telephone number
Mailing address
Employer or program eligibility information
Preferred location
Homeownership goals and anticipated timeline
Current real estate representation status
General mortgage or financing status
Information submitted through forms, surveys, emails, telephone calls, text messages, appointments, or signed documents
Communications and service-related updates
Please do not submit Social Security numbers, banking credentials, or other highly sensitive financial information through general website forms or text messages.
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device information, referring page, pages visited, and general website activity. Cookies and similar technologies may be used to operate and improve the website.
We may use your information to:
Review and administer your HOPE Benefits enrollment
Confirm program eligibility
Respond to questions and requests
Provide homeownership education and program information
Coordinate introductions to participating Network Service Providers
Communicate enrollment, appointment, document, and service updates
Track program milestones and benefit delivery
Maintain program and business records
Improve our website, services, and communications
Prevent fraud, misuse, or security incidents
Satisfy legal, regulatory, and contractual requirements
If you request or enroll in HOPE Benefits, we may share relevant information with participating Network Service Providers needed to assist you. These providers may include independently operated real estate brokers, real estate agents, mortgage lenders, title companies, education providers, and other professionals connected with your requested services.
Network Service Providers are separate businesses and may have their own privacy policies, licensing requirements, eligibility standards, and service terms. HOPE Benefits does not control how an independent provider handles information after it has been properly disclosed to that provider.
We will not disclose your information to a Network Service Provider unrelated to the services you requested without authorization or another lawful basis.
We may provide information to vendors that help us operate the program, website, communications, customer service, document management, appointment scheduling, analytics, email, telephone, and text-messaging systems.
These vendors may process information only as reasonably necessary to provide services to us or as otherwise permitted by law.
Must be 18 years or older. If you provide your mobile phone number and opt in, you agree to receive text messages related to:
Enrollment confirmations and updates
Requests for documents or information
Appointment reminders
Network Service Provider introductions
Homebuying milestone check-ins
Program information and educational content
Benefits-related announcements
You may opt out at any time by replying STOP.
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties except network service providers necessary to provide text messaging services.
HOPE Benefits does not sell or rent personal information.
We may disclose information when reasonably necessary to:
Comply with applicable law, regulation, legal process, or governmental request
Protect the rights, safety, property, or security of HOPE Benefits, program participants, service providers, or others
Investigate fraud, misuse, or suspected unlawful activity
Enforce applicable agreements or program terms
Complete a merger, reorganization, financing, sale, or transfer of some or all business operations, subject to applicable privacy requirements
We use reasonable administrative, technical, and organizational safeguards intended to protect the information under our control. However, no website, database, email system, or electronic transmission can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to administer the program, provide requested services, maintain required records, resolve disputes, enforce agreements, and satisfy legal or regulatory obligations.
You may contact us to request that we review, correct, or delete personal information associated with you, subject to applicable legal and record-retention requirements.
You may unsubscribe from marketing emails by using the unsubscribe link in the email.
You may stop text messages at any time by replying STOP. You may reply HELP for assistance. Opting out of text messages does not prevent us from communicating with you through other methods when permitted by law.
The website and HOPE Benefits program are intended for adults. We do not knowingly collect personal information from children under 18.
Program enrollment and provider services are intended for individuals who are at least 18 years old.
Our website may contain links to websites operated by independent providers or third parties. We are not responsible for the content, security, or privacy practices of those websites.
We may update this Privacy Policy periodically. The revised policy will be posted on this page with a new effective date. Your continued use of the website or program after an update is posted constitutes acknowledgment of the revised policy.
For questions or requests concerning this Privacy Policy, contact:
Houston Housing Partnership LLC
Email: [email protected]
Phone: 572-222-HOPE
Website: www.houstonhousingpartnership.com